Pre-Departure Class Upgrade

We make your trip a guilty pleasure!

Members can redeem a Pre-Departure Class Upgrade Voucher for exciting and scenic routes from Bangkok to Samui, Samui to Bangkok, Samui to Hong Kong, and Bangkok to Maldives.

. On the date of travel, to claim your Pre-Departure Class Upgrade for classes Y&M, members simply present your voucher at our ticketing offices or simply contact our Call Center 1771 then mention your voucher code and award type to our Call Center Staff,at least 2 hours before departure time and stand-by for your upgrade.
Routes Class FlyerBonus Points
Bangkok (Suvarnabhumi) – Samui Y/M 8,500
Samui – Bangkok (Suvarnabhumi) Y/M 8,500
Samui – Hong Kong Y/M 18,000
Bangkok (Suvarnabhumi) – Maldives Y/M 24,000
How to claim your vouchers through our contact channels:
  1. Present your voucher with certificated code at our ticketing offices at Bangkok Suvarnabhumi or Samui Airport
  2. Ticket must be issued at least 2 hours prior to the scheduled departure time. Subject to seat availability

Contact details
FlyerBonus Customer Service
Tel: 1771 (press 2) or +66 2 270 6699 (press2)
7 days a week, between 8.00 and 20.00 hrs. (GMT+7)
Email: [email protected]
Or Contact our Ticketing Office at Bangkok Suvarnabhumi or Samui Airport

Terms and Conditions

  • Pre-Departure class upgrade E-vouchers are valid for 30 days from the date of issue. Unused or expired E-vouchers will be deemed void.
  • E-vouchers are considered the equivalent to a cash discount and are  applicable for purchasing upgrades on Bangkok Airways scheduled flights from Bangkok - Samui, Samui – Bangkok, Samui – Hong Kong and Bangkok - Maldives. It is applicable for booking classes Y/M only.
  • Pre-Departure class upgrade E-vouchers cannot be utilised on codeshare flights
  • Passengers are required to present their E-vouchers displaying the certificate code and date at the time of ticket issuance and again the ticket at Airport ticket office on the departure date only. Subject to seat availability.
  • Each Pre-Departure class upgrade E-vouchers is valid for one passenger only.
  • Pre-Departure class upgrade E-vouchers are subject to a limit of one-time admittance only.
  • Pre-Departure class upgrade E-vouchers cannot be reimbursed or exchanged into cash or any other kind under any circumstances.
  • Pre-Departure class upgrade E-vouchers cannot be returned or converted back into FlyerBonus points.
  • Expired Pre-Departure class upgrade E-vouchers cannot be renewed, refunded or changed to any other certificate type.
  • Pre-Departure class upgrade E-vouchers cannot be sold to any individual or party and Bangkok Airways cannot be held accountable.
  • Bangkok Airways reserves its absolute right at any time to add, alter, modify, change, or vary any of the terms and conditions stated in at any time without prior notice.
  • Unless otherwise stated above, other Terms and Conditions of FlyerBonus apply.
  • In case of any dispute, the decision of FlyerBonus is final.