"FlyerBonus" is the Frequent Flyer Programme of Bangkok Airways, a regional airline based in Bangkok, Thailand. Further information on Bangkok Airways can be found by visiting www.bangkokair.com. Or for information on FlyerBonus, please visit flyerbonus.bangkokair.com.
"Beyond Flying" is an extension of FlyerBonus’s marketing programme and provides both passengers and FlyerBonus members, when presenting their boarding pass and/or Digital FlyerBonus Membership Card, with redeemable privileges at select restaurants and hotels as well as hospitality and recreational-focused facilities. For further information on ‘Beyond Flying’, visit www.bangkokair.com/beyondflying.
Should there be a change to the options on offer, members will be notified and asked to update their communication preference.
Social Media: Facebook, Line, IG, Youtube, Twitter and Google HangOut*
*Depending on how the social media settings have been configured and how they are linked to a member’s email account, personal information may be shared via a preferred social network provider (ie. at the log-in stage). Personal information may include contact details, phone number and interests and will allow members to see display ads from FlyerBonus when you viewing social media.
Personal data is collected at the membership registration stage and when voluntarily selecting a the preferred communication channels but not limited, to those listed below.
Additionally, your web and mobile usage behavior will be stored via our cookies or similar applications. Award redemption date, award categories redeemed, special meal requirements, special assistance requests, enquiries received via email, Bangkok Airways Ticketing, check-in counter and Airport Lounges, member service contact centre conversations are all stored in our members’ redemption data records. (Queries and/or conversations undertaken via the service contact centre are all voice recorded.)
FlyerBonus and Beyond Flying may disclose your information to third parties in order to process one or more of the following activities. Where a award redemption has been requested with “third parties”, otherwise referred to as “service provider/facility/hospitality/airline operators” or “group of companies”.“To complete and facilitate award redemptions in the FlyerBonus and Beyond Flying programmes.”
*For more information on our FlyerBonus partners please visit our websiteflyerbonus.bangkokair.com
*For more information on our Beyond Flying partners, please visit our websitewww.bangkokair.com/beyondflying
At all times, members can choose to opt-in or out of receiving FlyerBonus marketing material via the communication profile management menu. Should a member believe his or her rights have been compromised under the applicable data protection laws, they can send a written outline, together with evidence of personal identity to,
FlyerBonus Member Services
Bangkok Airways Public Company Limited
99 Mu 14 Vibhavadi Rangsit Rd. Chomphon, Chatuchak Bangkok 10900 Thailand
Your personal information, membership details, award redemption data will be retained as long as required for company auditing and for the stated purposes of safety, public order, discipline, border control of passengers and illegal drugs. Any recorded incidences of disorderly conduct will be considered private and only disclosed in circumstances relating to the management of disputes or compulsory obligations.
FlyerBonus will take appropriate technical and organizational measures to ensure that privacy is protected under the privacy, disclosure policy. The accredited DPO will be notified in the event of a data privacy breach.
Information being wrongly sent to an unintentional recipient, the “subject receiver” is issued with a confidentiality notice at the footer of every Electronic Mail content sent out from FlyerBonus. The act of dissemination, copying, storage of data and/or downloading of attachments by the unintended recipient will be deemed an offense and subject to prosecution as per domestic or international computer crime laws.
Our new privacy, disclosure policy and Disclaimer Notice will become effective on of 25 May 2018. Standards compliance will be consistently monitored and subject to ongoing scrutiny. Where revisions or additions have been recommended, FlyerBonus members will be notified via email, mobile notifications or an In-Application ‘FlyerBonus Wallet Card’ notification will be send. Members are required to renew their consent.
Bangkok Airways Public Company Limited reopens its passenger lounges at Suvarnabhumi Airport, Samui Airport, Chiang Mai Airport and Phuket Airport to facilitate passengers.
The Blue Ribbon Club Lounge at Suvarnabhumi Airport will be available during between 06.00 - 18.00 hrs while Blue Ribbon Club Lounge at Samui Airport will be available during 08.00 - 21.00 hrs.
For more details about service procedures, please contact 1771 (press 2) or +66(0)2 270 6699 (press 2) between 08.00 hrs - 20.00 hrs daily.
Guidelines and service procedures for passengers, when visiting the lounges and the Courtesy Corner :
FlyerBonus members can redeem access to Bangkok Airways Blue Ribbon Club Lounges using just 4,000 Points. Simply present your digital award voucher (E-Voucher) at the Blue Ribbon Club Lounges located at Suvarnabhumi, Chiang Mai, Koh Samui, Phuket and Phnom Penh Airports. Relax in style and comfort at our personal Blue Ribbon Club Lounge. Enjoy complimentary snacks and refreshments, as well as surf the internet.
Effective 15 January 2020, award entry to the Blue Ribbon Club Lounge for children aged between 2-12 years can be redeemed for a mere 2,000 FlyerBonus points. To redeem a lounge access award, please contact the Blue Ribbon Club Lounge staff at reception prior to entry.
|Bangkok Suvarnabhumi (Domestic)||Concourse A, Level 2 (Opposite Gate No. A3)|
|Bangkok Suvarnabhumi (International)||Concourse D, Level 3|
|Chiang Mai (Domestic)||Level 2, Departure|
|Samui (Domestic)||Between Gate No. 1 and 2|
|Samui (International)||Next to the Immigration Gate No. 6|
|Phuket (Domestic)||2rd floor at Domestic Passenger Terminal, Near Gate No.4|
|Phnom Penh||Mezzanine Level, opposite to Gate No. 9 -10|
FlyerBonus Customer Service
Tel: 1771 (press 2) or +66 2 270 6699 (press2)
7 days a week, between 8.00 and 20.00 hrs. (GMT+7)