Baggage Allowance

Worry free on your baggage allowance! FlyerBonus members can check-in more items conveniently with our Baggage Weight Allowance Voucher anywhere throughout Thailand. The available Baggage weight allowance vouchers value starts from extra 5 kilograms for redemption of 2,500 points. To claim your Baggage Allowance, members simply present your voucher at our ticketing offices or simply contact our Call Center 1771 then mention your voucher code and award type to our Call Center Staff, at least 4 hours before departure time.


Extra Baggage Weight Allowance FlyerBonus Points
+5 Kilograms 2,500
+10 Kilograms 5,000
+15 Kilograms 7,500
+20 Kilograms 10,000
+25 Kilograms 12,500
+30 Kilograms 15,000
How to claim your vouchers through our contact channels:
  1. Present your voucher with certificated code at our ticketing offices or via the Call Center 1771
  2. Prepaid baggage must be issued at least 4 hours prior to the scheduled departure time.


Contact details

FlyerBonus Customer Service
Tel: 1771 (press 2) or +66 2 270 6699 (press2)
7 days a week, between 8.00 and 20.00 hrs. (GMT+7)
Email: flyerbonus@bangkokair.com
Or Contact our Ticketing Office throughout Thailand

Terms and Conditions

  • Baggage Allowance Award E-vouchers are valid for 30 days from the date of issue. Unused or expired E-vouchers will be deemed void.
  • E-vouchers are considered the equivalent to a cash discount and are applicable for purchasing additional weight on any Bangkok Airways operated domestic flight only within Thailand.
  • Prepaid baggage must be issued at least 4 hours prior to the scheduled departure time.
  • Passengers are required to present the E-vouchers displaying the weight voucher code upon at the time of ticket issuance at either a Bangkok Airways Ticket Office or via the Call Center (1771).
  • Each Baggage Allowance Award E-vouchers is valid for one passenger only.
  • Baggage Allowance Award E-vouchers are subject to a limit of one-time usage only.
  • Baggage Allowance Award E-vouchers cannot be reimbursed or exchanged into cash or any kind under any circumstances.
  • Baggage Allowance Award E-vouchers cannot be returned and/or converted back into FlyerBonus points.
  • Expired Baggage Allowance Award E-vouchers cannot be renewed, refunded or changed for any other certificate types.
  • Baggage Allowance Award E-vouchers cannot be sold to any individual or party and Bangkok Airways cannot be held accountable.
  • Bangkok Airways reserves its absolute right at any time to add, alter, modify, change, or vary any of the terms and conditions stated in at any time without prior notice.
  • Unless otherwise stated above, other Terms and Conditions of  FlyerBonus apply.
  • In case of any disputes, the decision of FlyerBonus is final.