Bangkok Airways Passenger Service System (PSS) will be unavailable during 13-14 July 2019

Bangkok Airways would like to advise that our Passenger Service System (PSS) including Reservations, Ticketing, Inventory, and Departure Control System, will be unavailable between 13th July 2019 at 17.00 hrs. Bangkok time (GMT+7) – 14th July 2019 at 06.00 hrs. as we will migrate our Passenger Service System to the Amadeus Altea Suite. 

During the transition period, certain systems for passenger service functions such as flight bookings, flight modifications and self check-in services on both and Call Center 1771 will not be available. Also, web check-in, mobile check-in, and kiosk check-in, will be unavailable from 11 July at 22.00 hrs. - 15 July 2019 at 6.00 hrs. Passengers can follow the migration updates at

For passengers who would like to book and/or issue tickets, the airline recommends to please do so before the outage periods. Passengers traveling during 12-16 July, the transition period are encouraged to arrive early (2 hours for domestic flights and 3 hours for international flights) for check-in formalities at the airport and to have a copy of their confirmed e-ticket and itinerary.

For more information, passengers can contact Bangkok Airways’ Call Center Tel 1771 or +66 22706699 (24 hrs.) and at E-mail: [email protected]

We apologize for any inconvenience caused and thank you for your kind attention and cooperation.