Pre-Departure Class Upgrade

We make your trip a guilty pleasure! Members can redeem a Pre-Departure Class Upgrade Voucher for both exciting and scenic routes such as Bangkok to Samui, Maldives and Phnom Penh. Or Samui to Hong Kong. On the date of travel, to claim your Pre-Departure Class Upgrade for classes Y&M, members simply present your voucher at our ticketing offices or simply contact our Call Center 1771 then mention your voucher code and award type to our Call Center Staff,at least 2 hours before departure time and stand-by for your upgrade.

Routes Class FlyerBonus Points
Bangkok (BKK) – Samui (USM) Y/M 8,500
Samui (USM) – Bangkok (BKK) Y/M 8,500
Bangkok (BKK) – Maldives (MLE) Y/M 24,000
How to claim your vouchers through our contact channels:
  1. Present your voucher with certificated code at our ticketing offices at Bangkok Suvarnabhumi or Samui Airport
  2. Ticket must be issued at least 2 hours prior to the scheduled departure time. Subject to seat availability

Contact details
FlyerBonus Customer Service
Tel: 1771 (press 2) or +66 2 270 6699 (press2)
7 days a week, between 8.00 and 20.00 hrs. (GMT+7)
Or Contact our Ticketing Office at Bangkok Suvarnabhumi or Samui Airport

Terms and Conditions

  • Pre-Departure class upgrade E-vouchers are valid for 30 days from the date of issue. Unused or expired E-vouchers will be deemed void.
  • E-vouchers are considered the equivalent to a cash discount and are  applicable for purchasing upgrades on Bangkok Airways scheduled flights from Bangkok - Samui, Samui - Bangkok, Bangkok - Phnom Penh, Bangkok - Maldives and Samui - Hong Kong. It is applicable for booking classes Y/M only.
  • Pre-Departure class upgrade E-vouchers cannot be utilised on codeshare flights
  • Passengers are required to present their E-vouchers displaying the certificate code and date at the time of ticket issuance and again the ticket at Airport ticket office on the departure date only. Subject to seat availability.
  • Each Pre-Departure class upgrade E-vouchers is valid for one passenger only.
  • Pre-Departure class upgrade E-vouchers are subject to a limit of one-time admittance only.
  • Pre-Departure class upgrade E-vouchers cannot be reimbursed or exchanged into cash or any other kind under any circumstances.
  • Pre-Departure class upgrade E-vouchers cannot be returned or converted back into FlyerBonus points.
  • Expired Pre-Departure class upgrade E-vouchers cannot be renewed, refunded or changed to any other certificate type.
  • Pre-Departure class upgrade E-vouchers cannot be sold to any individual or party and Bangkok Airways cannot be held accountable.
  • Bangkok Airways reserves its absolute right at any time to add, alter, modify, change, or vary any of the terms and conditions stated in at any time without prior notice.
  • Unless otherwise stated above, other Terms and Conditions of FlyerBonus apply.
  • In case of any dispute, the decision of FlyerBonus is final.