FAQs

Simply log on to FlyerBonus website www.flyerbonus.com and complete an online application. It takes just a few minutes to be fast on your way to benefiting from all the exciting FlyerBonus perks and privileges. Enrolling in the FlyerBonus program is absolutely free with no hidden charges

As a FlyerBonus member, you will be provided with ongoing opportunities to partake in special promotions, accrue points from FlyerBonus aligned activity and ultimately, redeem points for things like award flights and hotel stays. Once signed up, you are automatically a FlyerBonus Priority member, the first level on the membership tier, and are entitled to an excess baggage allowance (5kgs) on Bangkok Airways marketing and operating flight, point accrual and award redemption as well as regular updates on program events and promotions.

For more information about FlyerBonus membership benefits, please check out www.flyerbonus.com

FlyerBonus Points are valid for 3 years. Points earned in one calendar year remain valid until the end of the third calendar year after enrollment. For example, if a member earns points in December 2006, these points will remain valid until December 31, 2009.
A qualifying flight is a flight that enables you to earn points. FlyerBonus points can be earned on all Bangkok Airways operated flights. Please also remember that members must travel by paid tickets to receive point credit. Award tickets, unused and/or expired tickets, tickets returned for monetary compensation, denied boarding tickets, barter tickets and all non-revenue tickets do not qualify for point credit under any circumstances.
Unless otherwise stated in each respective partner’s terms and conditions, a qualifying stay refer to accommodation stays at rack, published, or best unrestricted rates that is deemed eligible for point accumulation.

FlyerBonus Customer Service can be contacted; Monday to Sunday, 8.00 hrs. - 20.00 hrs. Thailand local time (GMT +7) Tel : [Within Thailand:1771] [Outside Thailand:66(02) 270 6699] or email to: flyerbonus@bangkokair.com.

Your FlyerBonus password can be retrieved easily through the FlyerBonus website. Please visit www.flyerbonus.com and click on ‘Forgot Password’. The system will ask for your FlyerBonus ID. Put in your FlyerBonus ID and click ‘submit’. After that, answer your secret correctly and your FlyerBonus password will be sent to your mailbox.

FlyerBonus points that you have earned are non-transferable.